Warranty

This warranty applies strictly to cabinets installed for residential, single-family domestic use. Commercial, industrial, or rental property installations are excluded (or subjected to a separate 1-year commercial warranty)

​This warranty covers our kitchen cabinet’s door and body only. We provide the claim of replacing or repairing these parts. Please also refer to what is not covered under our warranty for more details. The warranty duration above will commence from the date of installation.

All warranties are valid from the original date of installation and purchase, regardless of when or whether a warranty replacement is carried out.

Repair or replacement of the affected cabinet body coating will be provided, subject to site inspection and evaluation by our service team.

Replacement or repair of accessories (such as Blum, Servetto, Pio, and other brands) will be provided where applicable, subject to site inspection and evaluation by our service team.

Tabletop warranty does not cover thermal shock (cracks from extreme heat), deep stains from foods/dyes, or hairline cracks resulting from structural shifts in the home. Customer will be provided replacement or repairing of the affected table top of the same quality & same price range subject to the evaluation after site checking.

All mirror related product’s warranty only valid for 1 year, for example, 3G door, 4G door & 4G mirror door or product with mirror or glass. The warranty coverage does not include glass cracks or broken due to intentional damage or misuse and negligence.

General cabinet installation workmanship is covered for 30 days. However, plumbing, piping, and wiring workmanship (if performed by Alloy Kitchen) is strictly limited to a 1-week warranty.

Warranty on body coating covers peeling, flaking, or blistering. It strictly excludes natural color fading, dulling, or chalking caused by prolonged exposure to sunlight or daily wear.

Alloy Kitchen is not liable for damages or cabinet failures caused by pre-existing structural weaknesses, weak walls, or uneven flooring at the installation site.

The Alloy Care 'Lifetime Warranty' is defined as the lifetime of the original purchaser while they continue to own and reside in the property where the cabinets were originally installed.

Damages caused by Acts of God, including but not limited to floods, fires, earthquakes, typhoons, or prolonged exposure to abnormal moisture/water leaks from the premises

Customer who has passed the accessories warranty deadline and wants to repair, replace or change the accessories are required to purchase a new accessories based on the retail price.

For any warranty-related service enquiries, please contact your respective consultant or our Customer Success Team. [alloycare@alloykitchen.com.my or +6010-937 8842 (Mon-Fri, 10 am – 5 pm).